A letter to the TaskRabbit community

June 23, 2020

Stacy headshot uncropped

Dear TaskRabbit Community,

As many of you now know, I’ve made the incredibly difficult decision to leave TaskRabbit. This is one of the hardest decisions I have ever made. I love TaskRabbit, I love my team, and I’m passionate about the TaskRabbit mission to make everyday life easier for everyday people. Making the decision to leave something you love is never easy. 

As strange as it may seem, the unique and difficult circumstances of the last few months have served to instill confidence that TaskRabbit will not only succeed, but thrive without me. The team has risen to the challenges of adapting the business to a worldwide pandemic, working from home, and now are rallying around each other to address issues of racial injustice in ways that are both inspiring and humbling. We’re virtually standing shoulder to shoulder to deliver a service the world needs now more than ever. 

Both the Board of Directors and IKEA have been incredibly supportive of my decision, and both have complete confidence in the TaskRabbit team to continue executing our plan. We’ve had extensive discussions about my replacement and the importance of diverse and inclusive leadership. They are interviewing a number of highly qualified candidates from outside TaskRabbit, and I know they’ll find the right person for the job. Since we agree that a smooth transition in leadership is critical, I’ll be staying on until the end of August to help ensure we continue our momentum and amazing growth trajectory. Moving forward, I firmly believe that the planet’s best leadership team, our passionate and talented employees, and our valued partner IKEA are together an unstoppable force that will drive TaskRabbit’s long-term success. 

I decided to join TaskRabbit in 2013, because I fell in love with the mission and took the leap to join an inspiring founder and build something great together. At that time, we operated in just nine U.S. cities. Today, we operate in thousands of cities across six countries – more than any other marketplace of our type in the world. 

When I took over as CEO in 2016, I wanted nothing more than to build a legacy around the future of work and realize our vision of bringing TaskRabbit everywhere, for everyone. Along the way, we marked some important milestones, including our sale to IKEA in 2017. Partnering with the world’s largest furniture retailer has not only accelerated our growth but given us the opportunity to help shape the future of retail. And let’s face it: putting furniture together got a whole lot easier for a whole lot of people.

I’m proud of the opportunity I’ve had to help change lives. Millions of clients depend on TaskRabbit to get more things done around the home. Taskers depend on us to earn a meaningful income, and many of them are women and people of color. We are doing our part to close the gap on income inequality and help to pull people out of poverty, and are more committed than ever to continuing this critical work. 

We also created TaskRabbit for Good to further extend the power of our platform. After growing up in Detroit, it means so much to me to be able to donate some of our profits to community organizations dedicated to helping people find work and a place to call home. Now, our Tasks for Good program is enabling volunteers to provide essential services at no cost during the COVID-19 pandemic. Our Taskers are the real heroes right now and are core to the memories that I will forever treasure from my time at TaskRabbit.

I am grateful to our entire community – all of you – for being part of this journey. With your help, TaskRabbit has built something special and bigger than anything we could have done alone. 


Stacy Brown-Philpot