We’re here to help you stay on top of all the updates and policy changes as we refresh for spring. Here are the top four announcements you need to know, including can’t-miss policy updates.
1. Introducing Countdown Timers
To make it easier to stay on top of incoming task requests, you will now see a countdown timer that shows you the deadline you have to chat or confirm a task. This new update will be shown on pending invitation Task Cards on the Home Screen of your Tasker app.
See It In Action:
2. Tipping Cannot Replace Payment for Services
Remember to invoice clients for all hours worked, and decline offers to receive off-platform payments instead of payment on the Taskrabbit platform. If a client attempts to avoid paying for services on the platform in the form of tips, this is a violation of our Tipping Policy. As a reminder, only tasks booked and fully paid for through the platform are covered by the Taskrabbit Happiness Pledge.
3. Appropriate Expenses
We’ve received a lot of feedback from clients that they are more satisfied with Taskers who do not have add-ons to their rate, as the price is more transparent. With our new Pricing Transparency Policy, your rate should account for any costs like gas, tolls, parking, stairs, and vehicle use and maintenance. Charging these costs separately is not allowed. Reminder as an Independent Contractor, some of these expenses may be submitted as a tax deduction. Our partner, Keeper, offers a guide on what types of expenses you can write-off as a Tasker here.
4. You Asked, We Listened
We are proud to announce that we now have a comprehensive Community Standards Policy to protect our Taskers and Clients from harassment, discrimination, and other questionable behavior. We’re here to facilitate a safe, friendly, professional environment as much as possible!
Tasker Tip
Did you know? Taskers with clients who rebook them on the platform are more likely to be ranked higher in Client Recommendations than those who don’t. Encourage your clients to rebook you using your Direct Hire link or through the Favorited Tasker feature!
