Important Information for Users Outside of the U.S. – Transfer of Data
EU-US Privacy ShieldTaskRabbit's commitment to comply with the Privacy Shield Principles
TaskRabbit’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, TaskRabbit remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Privacy Shield Principles, unless TaskRabbit proves that it is not responsible for the event giving rise to the damage.Right of access
You have a legal right to request the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct, amend or delete such personal information where it is inaccurate or has been processed in violation of the Privacy Shield Principles.Resolution of disputes and complaint mechanism
In compliance with the Privacy Shield Principles, TaskRabbit commits to resolve complaints about your privacy and our collection or use of your personal information. If European Union citizens have any queries related to the processing of your personal information under the Privacy Shield framework, we encourage you to contact us directly in the first instance at: firstname.lastname@example.org or TaskRabbit Privacy, 425 2nd Street, 5th Floor, San Francisco, CA 94107.Independent recourse mechanism
For any complaints that cannot be resolved with TaskRabbit directly, we have agreed to cooperate with JAMS. If you are unsatisfied with the resolution of your complaint, you may contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield for further information and assistance. These recourse mechanisms are available at no cost to you. As further explained in the Privacy Shield Principles, a binding arbitration option.Binding arbitration
As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.Enforcement
TaskRabbit is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).Disclosure of EU personal data to public authorities and law enforcement agencies
TaskRabbit may be required to share your personal information in response to lawful by public authorities, including to meet national security and law enforcement requirements.
Links and Information
The Site contains links to other websites. Please review Section 11 of our Terms of Service, available at: http://www.taskrabbit.com/terms, for more information.
Information Received by TaskRabbitPersonal Information. TaskRabbit collects Personal Information (i.e. data that allows someone to identify or contact you such as your name, address, geographic location of your computer or mobile device, telephone number, email address and bank account and other Financial Information) only if you voluntarily choose to share such information with TaskRabbit. However, in order for you to take advantage of particular opportunities provided through the TaskRabbit Platform, we may require that you furnish Personal Information. When you register your account, sign up for newsletters, complete forms for optional programs, surveys, contests and other entries, and through communications transmitted through TaskRabbit, applications and your use of the TaskRabbit mobile application, we collect information including your name, address, phone number and email address.
You also may choose to send TaskRabbit personally identifying information in an email message containing information or inquiries about the TaskRabbit Platform.Cookies and Other Technologies. When you visit websites on the Internet, your browser may automatically transmit information to the websites you visit throughout every visit. Like many websites, we may use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We may utilize persistent cookies that only TaskRabbit can read and use to save your login information for future logins to the TaskRabbit Platform, to assist in processing items in your shopping basket, to hold session information, and to track user preferences. We may utilize session ID cookies to enable certain features of the TaskRabbit Platform, to better understand how you interact with the Site and to monitor aggregate usage by our users and web traffic routing on the TaskRabbit Platform, to track the number of entries in TaskRabbit promotions, sweepstakes and contests and to identify visited areas of the TaskRabbit Platform. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the TaskRabbit Platform and then close your browser. Third party advertisers on the Site may also place or read cookies on your browser and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on the Site to personalize your visit. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the TaskRabbit Platform.
We and our service providers may also use "pixel tags," "web beacons," "clear GIFs," or similar means in connection with the TaskRabbit Platform and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, to determine the success of marketing campaigns and to compile aggregate statistics about Site usage and response rates. We may also engage one or more third party service providers to serve online advertisements on our behalf. They may use a “pixel tag” to collect information about your visits to the Site and to other websites, and they may use that information to target advertisements for goods and services. We will not share this information with third parties in a manner that personally identifies you except as provided herein.
The following table sets out the different categories of cookies that our Services use and why we use them. The lists of third party cookie providers are intended merely as illustrative not comprehensive:
|Type of Cookie||Purpose||Who Serves (for example)|
|Authentication Cookies||These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can customize your experience and connect your account information and settings.||
|Localization||These helps provide a localized experience by showing you your local metro area.||
|Advertising||Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our advertisers may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them. For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices if you are in the United States, or http://youronlinechoices.eu/ if you are outside the United States.||
TaskRabbit's Use of Personal InformationTaskRabbit uses Personal Information (including Identity Information and Financial Information) and non-Personal Information for the following general purposes:
- To operate and make available the TaskRabbit Platform,
- to connect Taskers and Clients and facilitate transactions and payments,
- for billing, identification and authentication, and fraud prevention,
- to analyze Site usage and improve our products and the TaskRabbit Platform,
- to contact you and deliver administrative notices, marketing notifications and offers and communications relevant to your use of our products and the TaskRabbit Platform via email, SMS, push notifications, or otherwise,
- to provide you with customer support,
- for internal market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity,
- to enforce our Terms of Service, and
- as otherwise set forth in the Policy.
TaskRabbit uses data at the individual level to sell products and services to Users who express an interest in these products and services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Research.
You can opt out of receiving certain promotional communications from TaskRabbit sent via text message at any time by following the instructions provided in text messages from TaskRabbit to text the word, "STOP". Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, TaskRabbit may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or TaskRabbit’s ongoing business relations.
With Whom Does TaskRabbit Share Information?
- Email origination,
- Identity/background check requirements,
- Fraud detection,
- Receipt or support services,
- Customer relationship management services,
- Financial transaction fulfillment, and
- To otherwise help us provide the TaskRabbit Platform, including all of the things described in the preceding section.
It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact). Law enforcement officials who do not want their requests disclosed should provide an appropriate court order or process establishing that notice is prohibited, or provide sufficient detail for TaskRabbit to determine whether a request falls into one of the exceptions above.
Third Party Sites
As part of the functionality of the Site and the TaskRabbit Platform, you may link your TaskRabbit account with online accounts you may have with third party sites, such as Facebook. If you connect your account with one of these services, you may be giving such third party services access to your Personal Information or Contact Data.
You may opt-out of receiving communications from us and our partners, remove your information from our database, and choose to not receive future communications unrelated to the TaskRabbit Platform by cancelling your account; if you wish to do so, please contact us at help.tr.co.
During registration you choose whether to receive marketing correspondence from either TaskRabbit or its partners and whether you want to participate in a variety of TaskRabbit programs. This information remains on your Profile where you can, at any point, easily edit it to indicate that you have changed your mind. After logging on, click on your profile on the top right of any page, then select “Notifications.” You may then click on "email alerts," and make your selections. If you purchase anything through TaskRabbit, we may occasionally contact you with information about special events, sales, activities, promotions, contests, submission opportunities and programs. You always have the option to ask TaskRabbit not to contact you with this information again.
If you receive unsolicited email from a TaskRabbit domain, please contact us at help.tr.co.
TaskRabbit's Information Retention Policy
To preserve the integrity of our databases, we may retain information submitted by Users for an indefinite length of time as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If required by law, we will delete Personal Information by erasing it from our database. We will also respond to User requests to delete or correct account or Personal Information, which you can do by contacting TaskRabbit at help.tr.co, or by selecting the “Notifications” option under your account icon in the top right corner of your home page or on your device.
User Generated Content
For each User seeking to provide task services via the TaskRabbit Platform (each, a “Tasker”) who has provided TaskRabbit with any videotape, film, record, photograph, voice, or all related instrumental, musical, or other sound effects, you consent to our use of these materials as User Generated Content in accordance with Section 14 of the Terms of Service, available at http://www.taskrabbit.com/terms.
TaskRabbit’s Security of Collected Information
Your TaskRabbit account is password-protected so that only you and authorized TaskRabbit staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your TaskRabbit account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
TaskRabbit expressly disclaims any liability that may arise should any other individuals obtain the information you submit to the TaskRabbit Platform.
How Can Users Access and Edit Their Information?
TaskRabbit believes strongly in giving you the ability to access and edit your Personal Information. To update your Personal Information, click My Account at the top of any page. There you can view, update and correct your account information. You may edit your account information at any time -- all you need is your username and password.
So that we can protect the integrity of sensitive data, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under 18 are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages. You have a right to access your personal information. Please contact us at email@example.com to find out how to access and change information you cannot access through your account.
Our databases automatically update any Personal Information you edit in your profile, or that you request we edit. Information transmitted through boards, chats, polls or through any other means remains in our databases and becomes the property of TaskRabbit upon submission.
Notification of Changes
Children’s Privacy and Note to Parents and Guardians
Your California Privacy Rights
California’s “Shine the Light” law permits customers in California to request certain details about how certain types of their information are shared with third parties and, in some cases, affiliates, for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt in to, or opt out of, this type of sharing.
TaskRabbit may share personal information as defined by California’s “Shine the Light” law with third parties or affiliates for such third parties’ or affiliates’ own direct marketing purposes. California residents may obtain information about our compliance with this law by sending us an email or letter to the address specified in the “Contacting Us” section below. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that TaskRabbit is not required to respond to requests made by means other than through the provided email address or mail address.
How Can I Reach TaskRabbit Staff?
If you have technical problems, questions or other issues related to your use of TaskRabbit, please click the link Contact Us on the home at the bottom of any page of the Site. You can also contact us at help.tr.co.
TaskRabbit's staff will respond to all requests sent through mail or email from Users and parents interested in knowing more about what personal information is stored on the TaskRabbit database, or if they want their personal information nullified, or have additional questions regarding privacy.
If you have any questions about this privacy statement, the practices of the Site, or your dealings with the TaskRabbit Platform, you may contact us at help.tr.co.