Wed. Aug 31, 8:00 PM for Yao K.
I need to cancel my TWC subscription and have been told I need to return the equipment myself. I don't know where it needs to be returned, and the customer service person didn't either. (I believe Flatiron, 23rd and 5th, and if so, it is 3 blocks away from where I live.)
1. Find out where to return the box and information necessary to return it (name, account number, etc.)
2. Pick up the equipment and info from me
3, Return the equipment and cancel my account.
4. Return some sort of confirmation to me of the account cancellation when complete.