Overall I'm very happy with Lilly's quality of work but I'm extremely dissatisfied with how she managed the project. Lilly was asked to make a white tulle skirt as a bachelorette gift for a bride-to-be. She did a nice job making the skirt and her workmanship is excellent. However, she was not upfront or transparent about her pricing. She agreed to make the skirt for under $100 but then spent $70 alone on the materials. In total, the cost ended up being more than $50 over (around 64%) over budget. While I understand that it can be difficult to estimate the cost of creative or artistic projects, Lilly should have contacted me to discuss the cost of materials before spending almost the entire agreed-upon budget on materials alone. I made my contact information readily available, so there is no real excuse for purchasing materials that were guaranteed to blow the budget. Furthermore, I was made to pay for the entire cost of the materials even though there was a good portion left over. As a fashion student, I'm sure she could have found a use for tulle and ribbon and deducted a portion of the full cost of materials to make the cost closer to the agreed-upon budget. She demanded that I pay for the materials and when I contacted her later to request that she send me the leftovers, given that I had already paid for them, she did not respond. Lilly also explained that she had to re-make the skirt three time because of difficulties with the materials she chose. The entire burden of having to re-make the item multiple times should not have fallen on me as the buyer.
- Alessandra C., July 19, 2014