{"id":6383,"date":"2023-02-14T10:58:00","date_gmt":"2023-02-14T18:58:00","guid":{"rendered":"https:\/\/dolly.com\/blog\/?p=6383"},"modified":"2026-04-28T07:54:49","modified_gmt":"2026-04-28T14:54:49","slug":"dollys-delivery-management-solution-explained","status":"publish","type":"post","link":"https:\/\/www.taskrabbit.com\/blog\/dollys-delivery-management-solution-explained\/","title":{"rendered":"Dolly\u2019s delivery management solution explained"},"content":{"rendered":"\n

\u201cI used to think that buying big items would be a big deal, but after Dolly\u2019s service, my mind has changed.\u201d<\/p>Big Lots Customer<\/cite><\/blockquote>\n\n\n\n

You don’t want customers to be reluctant to make big purchases because there isn’t an accessible and affordable delivery option. Dolly\u2019s delivery management system empowers retailers to offer big item delivery with a network of drivers nationwide. Retail teams can easily create, manage and analyze Dolly deliveries with a few simple clicks. <\/p>\n\n\n\n

Instead of adding staff to manage a complicated delivery process or losing out on big and bulky sales, Lighthouse will connect your team to a nationwide fleet of delivery drivers. <\/p>\n\n\n\n

What is Lighthouse?<\/strong><\/h4>\n\n\n\n

Lighthouse is a proprietary, enterprise-grade delivery management system, which helps you create and manage deliveries for your customers and supplies real-time delivery information. Lighthouse immediately connects customers with Dolly\u2019s network of drivers and labor at checkout, allowing customers to schedule convenient delivery times. <\/p>\n\n\n\n

Customers can see the details of their delivery, communicate directly with their assigned Helper, and track their items in real time in Dolly\u2019s free customer app. These technologies keep both the retailer and customer in the loop from the time a product leaves the store or warehouse until it arrives at its final destination.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Here\u2019s how The Container Store overhauled their delivery process with Lighthouse:<\/h4>\n\n\n\n

Before Dolly, The Container Store\u2019s customers would often wait days to receive their larger custom closet goods. Customers didn\u2019t understand that TCS outsourced its delivery service; as far as they were concerned, the delivery process was linked to the retailer, causing brand erosion. <\/p>\n\n\n\n

These inefficiencies led to cluttered backrooms with products waiting to be delivered. This proved inconvenient for store employees and interfered with their ability to quickly restock shelves.<\/p>\n\n\n\n

With help from Dolly, The Container Store has been able to offer efficient last-mile delivery. <\/p>\n\n\n\n

\u201cI purchased a large amount of Elfa pieces for closets from The Container Store. I can\u2019t say enough good things about my overall experience with Dolly.\u201d<\/p>The Container Store customer<\/cite><\/blockquote>\n\n\n\n

Dolly has also dramatically reduced The Container Store\u2019s backroom clutter and kept employees in the loop on the delivery status and customer satisfaction. Lighthouse allows employees to track inventory from the time it leaves the store until it arrives at the customers\u2019 requested destination. Read the full case study.<\/a><\/p>\n\n\n\n

It\u2019s also worth noting that customers love quick delivery, and Lighthouse will help you deliver exactly that. Through a 2021 survey about Dolly retail offerings<\/a>, our team discovered:<\/p>\n\n\n\n