{"id":3410,"date":"2018-07-19T09:58:46","date_gmt":"2018-07-19T16:58:46","guid":{"rendered":"http:\/\/dolly.com\/blog\/?p=3410"},"modified":"2026-04-28T07:53:20","modified_gmt":"2026-04-28T14:53:20","slug":"jeffs-day-in-the-life","status":"publish","type":"post","link":"https:\/\/www.taskrabbit.com\/blog\/jeffs-day-in-the-life\/","title":{"rendered":"A Day in the Life of Jeff Moon, Dolly Customer Support Specialist"},"content":{"rendered":"

In our\u00a0Day in the Life series<\/a>, we introduce you to a member of the Dolly team and give you a peek into what it\u2019s like to work for Dolly. This month, we\u2019re introducing you to Jeff, one of our Customer Support Specialists.\u00a0<\/em><\/p>\n

Name<\/b>: Jeff Poindexter Moon<\/span><\/p>\n

Title<\/b>: Customer Support Specialist <\/span><\/p>\n

How long have you been working at Dolly?<\/b> 5 months<\/span><\/p>\n

What do you do here at Dolly?<\/b> I work as Customer Support. We have a program called Zendesk that we use to answer calls\/messages that we receive from both customers and our Helpers and Hands. I try to answer questions and concerns as quickly as possible from oldest to newest. I also work on helping our Helpers and Hands find the right jobs if they\u2019re looking for extra Dollys.<\/span><\/p>\n

What’s your favorite thing about working at Dolly?<\/b> I love the people and atmosphere. We all can work and at the same time be helpful and courteous with one another.<\/span><\/p>\n

Any fun facts about yourself that you’d like to share?<\/b> I was in the Marine Corps for 4 years before transitioning to the civilian world. Took me a while to adapt but now I am loving it!<\/span><\/p>\n

\"\"<\/p>\n

Jeff’s Day in the Life<\/h1>\n

8:00 AM<\/strong><\/h2>\n

Wake up and get ready for the gym. Tired but still have to go.<\/span><\/p>\n

8:30 AM<\/strong><\/h2>\n

We arrive and start off by shooting hoops for about 20 minutes. Gets the blood pumping. <\/span><\/p>\n

8:50 AM<\/strong><\/h2>\n

Time to hit the weights! <\/span><\/p>\n

9:30 AM<\/strong><\/h2>\n

\"\"<\/p>\n

Back home! Getting ready for work. Checking on Miley, our blue nose pitbull (7 years old). She seems tired. Stares at me as I load her bowl with food and water. <\/span><\/p>\n

10:00 AM<\/strong><\/h2>\n

I drive to the transit center where I decide if I would rather wait for a bus or ride an Uber. This depends on how packed the bus is and traffic. Looks like it\u2019s an Uber kind of day.<\/span><\/p>\n

11:00 AM<\/strong><\/h2>\n

I arrive at work. Ask my co-workers if they want me to focus on something else before I jump in. Looks like I\u2019m on the usual Primary queue solving customer\/helper questions and concerns. This will involve answering simple questions such as \u201cWhat type of Dolly requests can I schedule?\u201d, \u201cHow much does your service cost?\u201d, \u201cHow much do Helpers make?\u201d, \u201cWhat kind of vehicles do you guys have?\u201d, or \u201cDo you do junk removal?\u201d.<\/span><\/p>\n

12:00 PM<\/strong><\/h2>\n

\"\"<\/p>\n

Gotta grab some coffee. Work coffee is always the best! <\/span><\/p>\n

1:00 PM<\/strong><\/h2>\n

Took a quick break. Walked around the block. I like to take in the city and soak up some sunshine before I head back in.<\/span><\/p>\n

2:00 PM<\/strong><\/h2>\n

Solving more tickets \/ creating Store delivery orders for customers. Store deliveries differ, but usually involve us working with one of partner stores (such as Big Lots) and creating deliveries for our customers. <\/span><\/p>\n

3:00 PM<\/strong><\/h2>\n

\"\"<\/p>\n

Switch over to fulfillment. This will involve me going down the list of all the orders that we currently have (from earliest to latest start times) and working on getting them scheduled with Helpers. This requires me to view the details of a customer\u2019s request (such as time, location distance, and items) and making it enticing for our Helpers to bid and get scheduled on. <\/span><\/p>\n

4:00 PM<\/strong><\/h2>\n

Received a paper scheduling request (similar to a store delivery, except we fast forward the process and call the customer after the details of their delivery has been filled out) from one of our Partnership Managers in Chicago (Kevin<\/a>!). I like to get these done as soon as possible so that the customer is not waiting. Once I have successfully entered in the information based on the paper scheduling I receive, I call the customer, enter their payment information, and review their order with them one last time before we post their request for Helpers to view and bid.<\/span><\/p>\n

7:30 PM<\/strong><\/h2>\n

\"\"<\/p>\n

End of my scheduled shift but I like to stay later to help out my co-worker\/friend Bjorn. We will run through the fulfillment page to ensure that we have successfully scheduled all bookings for today and if we have not, we will contact our customers to see if we can reschedule for a later date and time.<\/span><\/p>\n

8:30 PM<\/strong><\/h2>\n

Shift is over. Me and Bjorn head out. We live in the same area so he\u2019s giving me a ride to my car. What a nice guy! <\/span><\/p>\n

9:00 PM<\/strong><\/h2>\n

Get to my car. I call my roommates to see if they need me to pick up anything before I head home. They want me to \u201cbring my booty to the house for burgers and beer\u201d. Sounds good to me!<\/span><\/p>\n

9:30 PM<\/strong><\/h2>\n

Got home, helped grill some burgers. We got corn too. Pretty good!<\/span><\/p>\n

10:30 PM<\/strong><\/h2>\n

Work with my roommates (Ethan, Jason, and Kevin) to see what we need to work on for our small business. We are running an online shoe boutique called Fetish for These Kicks. We acquire rare, stylish shoes, skateboards, and apparel (such as Jordan\u2019s, Nike SBs, Supreme) and either take pictures to post on our Instagram<\/a> or sell in our Ebay store<\/a>.<\/span><\/p>\n

11:00 PM<\/strong><\/h2>\n

Play a few rounds of rock band with the roommates.<\/span><\/p>\n

11:30 PM<\/strong><\/h2>\n

\"\"<\/p>\n

Washing up getting ready for bed. I like to drift off to sleep while watching \u201cThe Office\u201d. Dwight just mercy-killed Angela\u2019s cat.<\/span><\/p>\n

Interested in joining the Dolly team? We’re hiring<\/a>!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

In our\u00a0Day in the Life series, we introduce you to a member of the Dolly team and give you a peek into what it\u2019s like to work for Dolly. This month, we\u2019re introducing you to Jeff, one of our Customer Support Specialists.\u00a0 Name: Jeff Poindexter Moon Title: Customer Support Specialist How long have you been […]<\/p>\n","protected":false},"author":6,"featured_media":3416,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[644937462,86292,644937463,644937464,644935432,644937465,644937466],"class_list":["post-3410","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-company-culture","tag-day-in-the-life","tag-dolly-culture","tag-dolly-hq","tag-featured","tag-life-at-dolly","tag-stories"],"acf":[],"yoast_head":"\nA Day in the Life of Jeff Moon, Customer Support Specialist | Dolly Blog<\/title>\n<meta name=\"description\" content=\"Dolly Customer Support Specialist & former Marine Jeff likes to take the day on with coffee and his dog by his side. 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