{"id":29919,"date":"2019-06-03T16:37:50","date_gmt":"2019-06-03T23:37:50","guid":{"rendered":"http:\/\/dolly.com\/blog\/?p=4353"},"modified":"2026-04-28T07:54:32","modified_gmt":"2026-04-28T14:54:32","slug":"mattress-return-policies","status":"publish","type":"post","link":"https:\/\/www.taskrabbit.com\/blog\/mattress-return-policies\/","title":{"rendered":"Mattress Return Policies 101: How to Return a Mattress to Casper, IKEA, & More"},"content":{"rendered":"\n

If there\u2019s one thing Goldilocks understood, it\u2019s that not every mattress feels just right.<\/em> You find one you like in the store, you buy it, you bring it home, you sleep on it, and suddenly…it\u2019s not the perfect mattress anymore. Finding a mattress that ultimately isn\u2019t perfect is a much more common happenstance than you think, so much so that stores with typically flexible return policies have special rules for returning mattresses. And with something so bulky and heavy, returning mattresses can be a hard thing to do.
<\/p>\n\n\n\n

But if you\u2019re stuck trying to return a mattress, rest assured that it is doable. Here are the return policies of some of the biggest names in mattress sales, plus some tips and tricks for how to bring that mattress back (without paying a fortune).
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Mattress Return Policies<\/strong>
<\/h2>\n\n\n\n

Amazon Mattress Return Policy<\/strong><\/h2>\n\n\n\n

Amazon is known for its generous return policy, and that seems to extend to mattresses…with a catch. Almost all mattresses sold on Amazon can be returned using their normal return policy<\/a>, but you won\u2019t be expected to box it up. You\u2019ll be put in touch with their Large Items team, which will schedule a day and time to pick up the mattress from your home.
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As for whether you\u2019ll be refunded, that\u2019s a question that\u2019s largely left up to the seller. While some mattresses sold on Amazon (including the AmazonBasics mattresses) are generous with issuing refunds, third-party sellers on Amazon have more flexibility and are more likely to deny refunds. Check the Q&A and reviews sections on the mattress you\u2019re interested in before buying to see what other customers\u2019 return experiences have been like if you\u2019re going to buy a mattress from a third-party seller.
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Ashley Furniture Mattress Return Policy<\/strong><\/h2>\n\n\n\n

Generally, Ashley Furniture allows returns within 72 hours of delivery–but when it comes to mattresses, it\u2019s a different story. According to BestCompany<\/a>, Ashley Furniture\u2019s mattress return policy is, in short, \u201cnope.\u201d They don\u2019t accept returns for mattresses, foundations, or adjustable beds.
<\/p>\n\n\n\n

The exception? If one of these items arrives damaged, you may be able to return it and get a new one. But you only have 72 hours to contact the manufacturer after its delivery–note that it\u2019s the manufacturer you need to contact, not Ashley Furniture. If it\u2019s outside of the 72 hour window, you\u2019re on your own, so think twice before buying a mattress there.
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Casper Return Policy<\/strong><\/h2>\n\n\n\n

One of the hallmarks of Casper mattresses is that it comes in a box, a fact that\u2019s all fine and good, but often scares potential customers into asking, \u201cIf I want to return it, do I need to squeeze it back<\/em> in the box?\u201d Thankfully, no squeezing is required. Casper mattress returns are actually quite simple.
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Their trial policy allows for 100 nights<\/a> to try out your Casper mattress, pillows, or even sheets (certain products, like their platform bed, bed frames, and their popular dog bed, only allow for a 30 night trial). If you don\u2019t love the product, you\u2019ll need to contact Casper returns<\/a> within those 100 nights. They\u2019ll send a team to pack up and take away the mattress, then refund your original payment method in full. They also try to recycle or donate each mattress that\u2019s returned.
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But one caveat: if you bought your Casper mattress from a third-party seller, you\u2019re stuck with their return policy–not Casper\u2019s.
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Costco Mattress Return Policy<\/strong><\/h2>\n\n\n\n

Can you return a mattress to Costco? In short, yes. You\u2019ll just have to get it to a Costco returns counter at your local Costco store. Unlike some other retailers, they won\u2019t send a team out to your home to collect it, so you\u2019re on your own to get it there.
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Thankfully, Dolly<\/a> can help. You can book a Dolly<\/a> to bring your mattress back to Costco so you can skip tying it to the roof of your car or shoving it in your backseat. Dolly will connect you with a local truck driver who\u2019s ready to help, and you can even ride along with them to Costco to make the return fast and easy.
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IKEA Mattress Return Policy<\/strong><\/h2>\n\n\n\n

Good news: you don\u2019t need to disassemble your IKEA mattress to return it…but that\u2019s only because you didn\u2019t need to assemble it at all. If you don\u2019t love a mattress you purchased from IKEA, you\u2019ll be happy to hear the IKEA mattress return policy<\/a> is as generous as the rest of their returns. You have two options for returning your mattress to IKEA:
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  1. Exchange it for another mattress within 365 days of purchase.<\/li>
  2. Return it for a full refund within 365 days of purchase.<\/li><\/ol>\n\n\n\n

    In both cases, you\u2019ll need to ensure the mattress is clean and free of stains and damage for a successful return. You\u2019ll also need to provide a valid photo ID when you bring it in for a return, one that matches the name on the card used for the original payment. Unless you choose the exchange option, you\u2019ll be refunded to the original form of payment. It is up to you to bring your mattress to the store, so get some help returning your mattress with Dolly<\/a>.
    <\/p>\n\n\n\n

    Macy\u2019s Mattress Return Policy<\/strong><\/h2>\n\n\n\n

    Whereas some of the mattress return policies are surprisingly simple, Macy\u2019s mattress return policy is complicated. If you purchased a Tempur-Pedic mattress, an iComfort mattress, or a Direct Ship mattress, you\u2019ll have to follow specific instructions found here<\/a> for return, and may not be able to get as much money back.
    <\/p>\n\n\n\n

    For every other brand, you have 60 days to call Macy\u2019s Customer Service to schedule a return or reselection, which must be scheduled within 14 days of the call. You can only return undamaged, unsoiled, and unstained mattresses, and your delivery fee won\u2019t be refunded. You\u2019ll also be charged a $85 pick-up fee when returning, plus a 15% \u201cpreference fee\u201d (one can assume this is for restocking).
    <\/p>\n\n\n\n

    Mattress Firm Return Policy<\/strong><\/h2>\n\n\n\n

    Mattress Firm\u2019s return policy<\/a> asks that you do one thing before returning a mattress: give it an honest try. You won\u2019t be able to exchange or return a mattress from Mattress Firm within the first 21 nights of purchasing it so you can give your body time to adjust.
    <\/p>\n\n\n\n

    After that, you\u2019re allowed to exchange your Mattress Firm mattress once, but will need to pay for it. An $80-$100 delivery fee will be charged, and you won\u2019t get back the full price of the mattress. You\u2019ll lose 10% due to a restocking fee. The remaining amount will be used to exchange for a new mattress.
    <\/p>\n\n\n\n

    If you choose to return your mattress, you\u2019ll also pay $80-$100 for delivery. You\u2019ll get your money back, minus a restocking fee of 20% of the original mattress price.
    <\/p>\n\n\n\n

    Nectar Mattress Return Policy<\/strong><\/h2>\n\n\n\n

    Nectar has one thing going for them in their return policy that no one else has: a 365 trial period. Yes, that\u2019s a full year to test the mattress and return it if it\u2019s not right for you. If you don\u2019t open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you\u2019ll need to wait 30 days after delivery before you can do either.
    <\/p>\n\n\n\n

    To return an opened Nectar mattress, it\u2019s pretty simple: contact them<\/a> to initiate a return more than 30 days after delivery (but no more than 365 days after). They\u2019ll refund you completely, though there are few details in their policy about how, exactly, they\u2019ll get the mattress back. If you need help bringing the mattress back to one of their warehouses or distributors, book a Dolly<\/a> to get it out of your hands.
    <\/p>\n\n\n\n

    You\u2019re also able to exchange your mattress once in the 365 day period. The situation is similar to returning: contact Nectar<\/a>, return your mattress, then order a new one. Again, it has to be more than 30 days after delivery if it\u2019s opened (but no more than 365 days after), and the mattress still needs to be in good condition.
    <\/p>\n\n\n\n

    Purple Mattress Return Policy<\/strong><\/h2>\n\n\n\n

    Purple\u2019s mattress return policy is a bit shorter than some of the others, offering 100 days to test the mattress out for yourself. At 100 days, it\u2019s a bit less time to get used to their mattress, but they do offer full refunds and exchanges. They also don\u2019t require 30 days to try it out, though they do recommend it.
    <\/p>\n\n\n\n

    Returning a Purple mattress is easy: just contact them<\/a> to initiate a return, and they\u2019ll coordinate a pickup of the mattress, then give you a full refund. For an exchange, it\u2019s about the same, but you have 30 days to buy a new mattress from Purple.
    <\/p>\n\n\n\n

    Sears Mattress Return Policy<\/strong><\/h2>\n\n\n\n

    The Sears mattress return policy<\/a> is similar to many of the other department store mattress return policies. In case of damage, you have three days to contact Sears. But if you\u2019re just interested in a return or exchange, you have 180 days to test the bed out and decide if it\u2019s right for you. Like Nectar and others, they require 30 days on the mattress before returning to ensure you\u2019ve given it a solid try.
    <\/p>\n\n\n\n

    Keep in mind that Sears does have a restocking fee of 15% for returned mattresses, so that\u2019s 15% of your purchase price that you won\u2019t see again. And for display mattresses that are purchased, no returns are permitted, as they\u2019re purchased as is.
    <\/p>\n\n\n\n

    Tuft & Needle Mattress Return Policy<\/strong><\/h2>\n\n\n\n

    Tuft and Needle may be famous for their mattress in a box, but thankfully, you don\u2019t need to shove it back into a box to return it. In fact, they make their returns fairly simple. If you purchased your mattress directly from Tuft & Needle, you have 100 nights to test your Tuft & Needle mattress out, then if you don\u2019t like it, email support@tn.com<\/a> to start your return. They\u2019ll pick up the mattress using a third party delivery service (which they\u2019ll pay for) and donate it locally. Altogether, it\u2019s one of the easiest mattress return policies.
    <\/p>\n\n\n\n

    If you purchased a Tuft and Needle mattress from a retailer, like Lowe\u2019s, Amazon, or Walmart, you\u2019ll have to follow a different set of return instructions through that specific retailer. Read up on that policy here<\/a>.
    <\/p>\n\n\n\n

    What to Do If You Can\u2019t Return Your Mattress<\/strong><\/h2>\n\n\n\n

    Whether your trial period has run out, or you made the ultimate mistake of cutting off the mattress tag, there are times when your mattress just can\u2019t be returned. If that\u2019s the case, don\u2019t panic and leave it on the street. There are plenty of eco-friendly ways to deal with your unwanted mattress.
    <\/p>\n\n\n\n

    Donate it.<\/strong> If your mattress is still in good condition, contact local donation sites to see if they\u2019ll accept it. Some major donation centers, like Goodwill or Salvation Army, have specific rules about which mattresses they can accept, so call beforehand to double check. You can also check with local homeless shelters and women\u2019s shelters to see if they\u2019re interested in accepting a gently-used mattress.
    <\/p>\n\n\n\n

    Sell it.<\/strong> You won\u2019t be able to get the full retail price for it, but a barely used mattress can sell for anywhere from $50-$200 on local sales sites. Try OfferUp or Craigslist<\/a> to see if you can make some of your money back. Just make sure that you list it as \u201cused\u201d so you don\u2019t deceive any potential buyers.
    <\/p>\n\n\n\n

    Recycle it. <\/strong>No, this option isn\u2019t just leaving it on the street. Check out these options<\/a> for eco-friendly mattress disposal to take care of your mattress without hurting the environment. <\/p>\n\n\n\n

    Figuring out which mattress is right for you is hard enough, so take some of the difficulty out of it with Dolly<\/a>. Dolly<\/a> connects you with local truck owners who can move your mattress, whether it\u2019s back to the store you purchased it from, to a donation center, or bringing home a replacement mattress. Dolly<\/a> is available on-demand, so you can get help moving your mattress anytime. With Dolly<\/a>, you\u2019ll sleep easy knowing your mattress is in good hands. <\/p>\n","protected":false},"excerpt":{"rendered":"

    If there\u2019s one thing Goldilocks understood, it\u2019s that not every mattress feels just right. You find one you like in the store, you buy it, you bring it home, you sleep on it, and suddenly…it\u2019s not the perfect mattress anymore. Finding a mattress that ultimately isn\u2019t perfect is a much more common happenstance than you […]<\/p>\n","protected":false},"author":6,"featured_media":30496,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[644937413],"tags":[644935432,644937266,644938097,644938103,644937471,644938104],"class_list":["post-29919","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-tos","tag-featured","tag-mattress","tag-mattress-buying","tag-mattress-returns","tag-mattresses","tag-returning-a-mattress"],"acf":[],"yoast_head":"\nMattress Return Policies 101: How to Return a Mattress | Dolly Blog<\/title>\n<meta name=\"description\" content=\"Every mattress store has a different return policy. 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