{"id":27084,"date":"2024-11-06T09:26:10","date_gmt":"2024-11-06T17:26:10","guid":{"rendered":"https:\/\/kinsta.taskrabbit.com\/blog\/?p=27084"},"modified":"2024-11-11T10:15:16","modified_gmt":"2024-11-11T18:15:16","slug":"tasker-roundup-6-updates-you-dont-want-to-miss","status":"publish","type":"post","link":"https:\/\/www.taskrabbit.com\/blog\/tasker-roundup-6-updates-you-dont-want-to-miss\/","title":{"rendered":"Tasker Roundup: 6 Updates You Don\u2019t Want to Miss"},"content":{"rendered":"\n

This season, we\u2019re helping you harvest your earnings with a new feature that automatically pays you a fee for qualifying client cancellations, new Elite criteria, office hours with your Tasker Success Manager, and new partnerships. Read on to learn how to take advantage of these changes!<\/p>\n\n\n\n

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1. Cancellation fees are now automated!<\/h3>\n\n\n\n

If your client cancels a task within 24 hours of the agreed-upon start time, you\u2019ll now automatically receive a cancellation fee payment\u2014meaning you no longer have to contact Customer Support to collect these fees, which will save you time and hassle.<\/p>\n\n\n\n

Note<\/strong>: Note that this applies to all qualifying tasks for Taskers who are in good standing with Taskrabbit and don\u2019t have any Terms of Service violations. Please give our system 48 hours for the payout notification to come through before contacting Support with questions. We\u2019re excited to bring you this feature that Taskers have been asking for!<\/p>\n\n\n\n

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2. New monthly office hours with your Tasker Success team<\/h3>\n\n\n\n

Tasker Success Managers will soon be hosting monthly group office hours, where Taskers will get the same personal guidance they are used to, but in a group setting. This will give attending Taskers the chance to connect with and learn from other Taskers\u2014a great way to build community on the Taskrabbit platform. Keep an eye on your inbox for invites from your Tasker Success Manager in the coming months!<\/p>\n\n\n\n

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3. Updated Elite criteria<\/h3>\n\n\n\n

We\u2019ve adjusted the Elite criteria so that Taskers with a Performance score in the top 35% will qualify and appear with the associated badge in client search results. These changes are now reflected in your app!<\/p>\n\n\n\n

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4. New Homary partnership<\/h3>\n\n\n\n

Taskrabbit has partnered with home goods retailer Homary to bring you more clients for Assembly, Mounting, Electrical Help, and Plumbing Help tasks. These task invitations will appear just like any other general marketplace tasks in the Tasker app.  <\/p>\n\n\n\n

More Taskrabbit clients on the platform means more tasking opportunities for you. We\u2019re excited to market Tasker services on your behalf to help you grow your business!<\/p>\n\n\n\n

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5. New policy updates for Tasker and client no-shows<\/h3>\n\n\n\n

Our policy has been updated so that both Taskers and clients must give greater than 24 hours\u2019 notice to cancel a task. This means that, under normal circumstances, you and clients must show up<\/strong> to a task at the agreed-upon scheduled or rescheduled start date, time, and location. In instances where clients allow you to complete a task without being present, they should be prepared (e.g. granting you remote access, providing clear instructions, etc.). If a client is not present and has not provided instructions so you can complete the task, it will be counted as a client no-show and may be eligible for a cancellation fee. <\/p>\n\n\n\n

As a reminder, Taskers may only receive last-minute cancellation fees if they do not have any Terms of Service violations on their account in the last 90 days.<\/p>\n\n\n\n

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6. Policy reminder for off-platform activity<\/h3>\n\n\n\n

As an important reminder, payments for services booked on Taskrabbit must be paid in full via Taskrabbit payment processing. This means:<\/p>\n\n\n\n